Use Cases

Bots are transforming customer communication in the financial sector: they take care of pre-qualification and route customers directly to the right departments. Voicebots handle balance inquiries, transfers, and standing orders quickly and efficiently – all while ensuring maximum security through speaker verification or PIN-based authentication.

In the energy sector, bots provide practical support with meter readings – customers can submit their readings easily, and the bots feed them directly into the system. During service disruptions, bots proactively inform callers about the current status, handling a high volume of inquiries and significantly easing the burden on customer hotlines. Flexible callback options complete the service and improve customer reachability.

Telecommunications companies use bots to efficiently handle customer inquiries. They provide status updates on deliveries or service orders, conduct automated customer satisfaction surveys, and help resolve network issues. This streamlines service processes and improves customer satisfaction.

At the IT helpdesk, bots have proven to be effective problem-solvers: they assist with common requests such as password resets, provide step-by-step instructions for software issues, and keep users informed about known outages and updates on their resolution. This reduces the workload on IT support and helps maintain smooth operations.

Insurance can be complex. That’s why it helps when customers can simply say what they need – instead of navigating rigid menus. A bot that understands natural language can recognize requests like claims, new policies, or address changes. It handles pre-qualification, routes inquiries, and takes care of many issues directly – and it’s available 24/7. Because accidents don’t stick to office hours.