Who we are
For more than two decades, we have been dedicated to creating award-winning bot solutions – honoured with the prestigious IST Prize and the Voice Award. Our guiding principle then and now: enabling machines to communicate as intuitively and human-like as possible.
What we do
Sympalog’s bot solutions offer a wide range of applications – from pre-qualification to processing customer inquiries by phone, chat, SMS or email. We support our customers through the entire process and place great importance on thorough consulting: A bot is only as good as its planning.
How we proceed
Whether on-premise or in the cloud – our bots impress not only with their technology but also by turning vague ideas into clear, effective solutions. Artificial intelligence is not only at the heart of our bots, it also supports us throughout every phase: from planning and implementation to quality assurance.
Individual
Like a good host
Imagine walking into your favorite restaurant and being greeted by the host with a warm smile: “Nice to see you again. The usual?” It feels familiar – because it’s individually tailored just for you. The host knows your preferences, remembers your past visits, and understands what you want before you even say a word.
That’s exactly how our AI-driven bots work. They recognize callers, access stored customer data, and deliver solutions that perfectly match each individual situation – no lengthy explanations needed.
Intelligent
Always the right solution at hand
Always the right solution at hand – What makes the host at your favorite restaurant smarter than traditional bots? He only asks “The usual?” if your favorite dish is actually available. If it’s not, he’ll spontaneously offer you an alternative: “Today I have something special for you – why not try our new daily special?” Our bots follow the same logic: they don’t just pull data from the CRM, but also use information from the ACD system to take current availability and capacity into account. This enables them to respond intelligently and contextually – delivering the right answer at the right time.
Intuitive
React naturally
Why does the visit to the restaurant feel so pleasant? Because you can answer intuitively: “No thanks, today I’d rather try the dish of the day with the fettuccine.” This is exactly how we design our bots: instead of struggling through rigid menu options, customers simply say what they want. The bot understands their intent – no matter what words they use.
