Modern IVR requires highly developed IVR components:
SymBase5 is the universal IVR platform comprising the IVR components speech recognition, dialog management, speech generation and telephony interface. The integration is really simple: SymBase5 can be embedded into any modern telecommunications system via SIP. The connection to the customer’s systems can occur via database calls (JDBC) or web service.
The module is responsible of the flow of free-speech dialogs and links an intelligent and user-friendly dialog control with the knowledge from the backend systems. SymDialog does not only control free-speech dialogs in an IVR application, but also dialogs in chatbots in typing interaction.
The speech recognition can as well be integrated as a single component irrespective of SymBase5. For this, there is either an MRCP interface or a proprietary C interface at disposal.
SympaSurvey is an automatic survey for customer feedback which can be configured by a specialist department via a user-friendly web interface. Thus, a new list of questions can be prepared easily. Besides yes/no-questions or school grades, free speech is also possible. If desired, the speech can be turned into text (tanscription), which makes the evaluation and analysis of the statements much easier.
SympaSurvey can also be hosted for minor surveys.